Purpose of the Seminar

Excellent customer service will give you the competitive advantage you need to succeed & distinguish your company in a tough and increasingly uncertain business climate.

In today’s customer-centric business environment, “human skills” are vital to personal and organizational success.
How you handle your customers can directly affect your personal goals, your team and your company.

The customer service manager should build relationships of trust with the customer, understand his needs, be able to handle difficult situations and respond sensitively and professionally to customer complaints or requests.

Course Summary

  • The concept of service
  • What does customer service involve?
  • A perception of quality
  • Expectations, wishes of customers (customer satisfaction survey)
  • Internal and External Marketing
  • Procedures to create a climate of quality customer service
  • Communication with the customer (the different types of communication)
  • Manage complaints / objections
  • The use of technology in managing and servicing customers
  • Increasing sales through management and quality customer service

Target Audience

  • Call center staff,
  • hotel employees,
  • nursing and support staff,
  • pharmaceutical executives,
  • nursing and support staff of diagnostic centers, etc.

Conducting the Seminar

The seminars are conducted online through the Multilingua asynchronous training platform, or at your headquarters during the hours and days that serve the operation of the client.

Customized Training Workshops are created, which concern the Diagnosis of the existing situation and the Configuration-Creation of a laboratory and educational program especially for the requirements of the individual and the company, which is achieved through Field Visits, interviews and Placement Tests.

The seminars are private/individual or group.


Certificate of seminar attendance.

TOP Multilingua